21st Century Insurance is an automobile insurance company owned by the Farmers Insurance Group that provides private auto insurance in 48 states and the District of Columbia. Founded in 1958 by Louis W. Foster, 21st Century Insurance first started off as just an inter-insurance exchange offering automobile insurance mainly in California. Since then, 21st Century Insurance has been dedicated to providing customers exceptional coverage and service, at a low and cost-efficient rate. As a subsidiary of Farmers Insurance, 21st Century reaches 10 million households with more than 20 million individual policies. 21st Century Auto Insurance has received countless praise and recognition, including the Market Tools Consumer Sat Achievement in Customer Excellence Award.
As a potential customer, you are able to shop your quote online, whether 21st.com, the company's mobile website, or the iPhone app, 21st Century makes purchasing your policy simple and effortless. Because 21st Century Insurance claims are serviced by HelpPoint Claim Services by Farmers, their knowledgeable claims professionals are available to 21st Century Insurance customers 24 hours a day, 7 days a week and provide outstanding claim service. Many 21st Century Insurance customers also find relief in knowing that in the event of a catastrophe, there Catastrophe Teams are on guard, ready to provide the service you might need. The Farmers Circle of Dependability Program is also another major benefit when insuring with 21st Century. This program consists of a trusted network of more than 2,200 repair facilities nationwide that provides customers fast service and high quality repair work that is guaranteed as long as you own your car.
As previously mentioned, 21st Century Car Insurance is the best when it comes to low policy rates and good customer service, however, many customers seem to have an issue with the way 21st Century handles claims. When compared to other companies, 21st Century ranked a little lower than most when it comes to handling the payment of claims. Many voiced concerns about low valuations offered by 21st Car Insurance Company when their vehicles were totaled or damaged beyond repair. According to some, their claims have even remained open and unpaid for an unnecessary amount of time after they have been submitted. Others complained about the increased premium rates without much explanation.